TERMS & CONDITIONS

⚠️ PLEASE READ CAREFULLY BEFORE MAKING ANY PAYMENT

By placing an order and completing payment to YOGHAIR, the Buyer confirms that they have read, understood, and fully agreed to all Terms & Conditions set forth herein, together with the Refund & Return Policy.

If any provision is unclear, the Buyer is required to seek clarification from YOGHAIR’s sales representative prior to making payment. YOGHAIR shall not be held liable for any misunderstanding once the transaction has been completed.

These Terms are established to ensure transparency and to build a long-term, mutually beneficial business relationship.

1. INTRODUCTION & SCOPE

These Terms & Conditions (the “Agreement”) govern all transactions, products, and services provided by YOGHAIR.

This Agreement:

  • Represents the entire and exclusive agreement between the Buyer and YOGHAIR
  • Supersedes all prior discussions, representations, or agreements (whether oral or written)
  • Becomes legally binding upon the Buyer once an order is placed

Placing an order constitutes full acceptance of this Agreement.

2. PAYMENT POLICY

2.1 Payment Terms

  • A minimum 30% deposit is required for order processing
  • The remaining balance must be paid in full prior to shipment via DHL / FedEx / UPS
  • Total payment includes shipping fees but excludes import duties and customs charges in the destination country
  • All payments are NON-REFUNDABLE, except where explicitly stated in the Refund Policy
  • The Buyer assumes full responsibility for their purchasing decision

2.2. Payment Methods

YOGHAIR offers multiple payment options for international customers:

  • Money Transfer: Western Union, MoneyGram, Remitly, Ria
  • Bank Transfer: T/T (Bank Transfer), Wise
  • Online Payment: Stripe, Shopify Payments, Airwallex
  • Card Payment: Visa / MasterCard (via secure payment link)
  • Local Agent (Africa): Payment via verified agents (must confirm with our team)
  • Cryptocurrency: Bitcoin (P2P via Binance)

Notes

  • All payments must be sent to official accounts only.
  • Customers cover all transfer and processing fees.
  • Please include Order ID and send payment proof after transfer.
  • Orders are processed only after payment confirmation.

2.3. Payment Responsibility

The Buyer represents and warrants that:

  • All payment information provided is true, complete and valid.
  • The payment has been approved by the Buyer’s bank/card issuer.
  • The Buyer will pay all applicable fees and taxes arising from the transaction.
  • The Buyer will pay all additional charges at the effective rates at the time they are incurred, including any applicable taxes and fees.
  • The Buyer will not cancel, dispute, or initiate an unauthorized chargeback during the effective term of this Agreement.

 ⚠️ Any attempt to obtain a refund or initiate a chargeback in violation of these terms will be considered a material breach of this Agreement and will be handled immediately.

3. ORDER CANCELLATION

  • Orders may be modified or canceled within 24 HOURS of successful payment
  • A 100% refund will be issued if cancellation is requested within this period

⚠️ After 24 hours:

  • Orders cannot be canceled or modified
  • Payments are strictly non-refundable

4. SHIPPING POLICY

  • Orders are processed Monday–Friday (excluding holidays)
  • Production time: 6–30 business days (depending on order quantity and specifications).
  • Estimated delivery: 3–10 days (may extend during peak seasons, maximum 60 days)
  • A tracking number will be sent to you via whatsapp within 3 –  5 days from the time your parcel is picked up by the shipping carrier.
  • All shipping costs and customs duties shall be borne by the Buyer, in case you wish to return the hair or send it back for repair.

Important Customs Notice:

  • Orders shipped via DHL / UPS / FedEx will be declared as “Synthetic fiber / Synthetic hair” (even though our hair is 100% human hair).
  • Purpose: to facilitate customs clearance and help reduce customs-related charges.
  • By making payment, the Buyer acknowledges, understands and agrees with this declaration and will not raise any claim or complaint regarding this note on the parcel.

5. ORDER TRACKING

You will receive a confirmation message via WhatsApp with your order and a tracking number so you can track your shipment. Please allow 2–4 days for the shipping carrier to scan your parcel into their system.

If you attempt to track your parcel and no information appears, it simply means the carrier has not yet processed or scanned your package. Once it has been scanned into their system, the tracking information will appear on the tracking page.

6. SHIPPING ADDRESS

The Buyer is responsible for providing a full and accurate shipping address at checkout.

YOGHAIR will not be liable if:

  • The order is delivered to the wrong address due to incorrect or incomplete address information provided by the Buyer.
  • The parcel is lost or damaged after the Buyer directly contacts the last-mile carrier and requests redirection/forwarding of the parcel.

7. SHIPPING ISSUES

7.1. Lost Parcels

  • Investigation time: the Seller will need 3 to 30 days (depending on the shipping procedure) to check and investigate with the carrier.
  • No refund will be issued during the investigation period.

Cases where no refund will be issued: The Seller will not accept a refund request if the carrier confirms that the parcel has been successfully delivered with sufficient proof.

Cases that may be considered for a refund: The seller will accept a refund when a package that is selected by the buyer for delivery with insurance is determined to be due to a mistake by the transportation company such as DHL/FedEx/UPS with an official acceptance letter via email and they agree to indemnify.

Buyer must coordinate with the seller to handle any case requested by the seller. For example, they should call the international shipping unit’s call center or go to the post office to confirm.

7.2. Wrong / Damaged / Missing Items

⚠️ UNBOXING VIDEO IS MANDATORY

To receive support, the Buyer must:

Record a continuous video from the moment the parcel is intact and unopened until it is fully opened and all items are checked.

The video must clearly show: order details/label, outer box condition, and each bundle/wig/piece of hair inside.

Notes:

Still photos are NOT accepted as a replacement for video.

If you do not provide a complete unboxing video, YOGHAIR will NOT support exchange/return/refund.

8. REFUND & RETURN POLICY

8.1. General Principles

All hair products from YOGHAIR are NON-RETURNABLE and NON-REFUNDABLE, except for the limited cases expressly stated in this policy.

Because our products are made from naturally sourced human hair, the final color result will be approximately 80–100% accurate to the reference color. While some orders may achieve 100% color accuracy, this level of accuracy is not guaranteed and is not a contractual obligation. By placing an order, the Buyer expressly acknowledges and accepts this allowable color accuracy. Any product delivered within the 80%–100% range is deemed correct, compliant, and satisfactory, and therefore is NOT eligible for exchange or refund under any circumstances.

Additionally, natural human hair may vary in texture, curl pattern, softness, and overall appearance as a result of climate, humidity, seasonal changes, and environmental conditions. Such variations are normal characteristics of natural human hair and do NOT constitute product defects, nor do they qualify for returns, refunds, or complaints.

Furthermore, YOGHAIR does not accept refund or return requests based on:

  • Change of mind or personal preference
  • Changes in needs or expectations after an order is placed
  • Subjective dissatisfaction not arising from verified manufacturing defects

8.2. The ONLY Cases Eligible for Refund Consideration

Refund consideration (via ONEPAY/Wise Bank/ Shopify Payment/Stripe/Airwallet) is ONLY applicable in the following two exceptional cases:

(1) SEVERE TANGLED HAIR (NOT SHEDDING): The hair arrives extremely tangled, cannot be combed, and is unusable immediately upon receipt—caused by a technical defect during production.

(2) Other severe product defects of similar nature that are proven to be caused by YOGHAIR and MUST be officially verified and confirmed in writing by YOGHAIR.

  • Aside from the two cases above, YOGHAIR does NOT offer refunds under any circumstances.
  • Other product concerns (if any) will ONLY be supported through remaking or repairing the product, not refunding.

After 3 months from the delivery date, any requests for modifications to color, length, or texture will be treated as a standard service request and may incur additional fees, per YOGHAIR’s warranty policy.

8.3. Mandatory Conditions for Refund Consideration

Customers must notify YOGHAIR of the issue within 1–3 DAYS via email: wholesaleyoghair@gmail.com after receiving the product and meet all of the following conditions:

  • Provide clear and continuous evidence: full unboxing video (mandatory), hair inspection video, close-up images (in addition to video)
  • The product must be UNUSED: not cut, dyed, bleached, permed, heat-styled, or chemically processed
  • The product MUST be returned to YOGHAIR before a refund can be evaluated

YOGHAIR will ONLY process a refund after receiving the returned product.

YOGHAIR reserves the right to reject any refund request that:

  • Does not provide sufficient evidence
  • Does not follow the required procedure
  • Does not meet all conditions listed above
  • The buyer refuses to complete customs clearance and pay import duties

8.4. Costs & Customer Responsibilities for Returns

Customers are responsible for all costs, including: return shipping fees, Onepay/Wise transfer refund fees, customs duties, and any other expenses incurred in returning the item.

YOGHAIR is not liable for:

  • Products damaged due to improper packaging by the customer
  • Lost parcels during the return shipping process

For custom-made or special-request orders, refunds and returns are NOT accepted under any circumstances.

8.5. Order Cancellation After Payment

Once an order has been paid for (and more than 24 hours have passed since payment), YOGHAIR does NOT accept order cancellations under any circumstances.

8.6. Return Handling Process (If Approved)

  1. YOGHAIR provides the customer with all return information (address, phone number, shipping instructions, package notes, etc.).
  2. The customer sends videos and photos confirming product condition and quantity via WhatsApp.
  3. The customer provides the return tracking number after shipping.
  4. YOGHAIR confirms receipt of the returned product and proceeds according to policy.

8.7. Unclaimed Orders After 3 Months

Any order not claimed by the Buyer within 3 MONTHS from the date YOGHAIR notifies that the order is “ready for pickup/receipt” will:

  • Be forfeited,
  • Become the property of YOGHAIR,
  • And NO REFUND will be provided under any circumstances.